Warranty:

We stand behind our products and quality is highly valued. However, it may occasionally happen that something is damaged during transport or an earlier process.

You can make a claim under your warranty immediately. According to the law, this must be reported within 2 months. If the defect is covered by the warranty, we will take care of repair or replacement.

Complaints:

If you have a complaint regarding our online store, you can make it known by emailing to klacht@jamesetjules.com with a description of the complaint.

We will contact you within 3 working days to find a suitable solution. If no solution can be reached, you can file a dispute with the Webwinkelkeurmerk.